In-flight Wi-Fi provider Gogo is facing a class-action lawsuit after being accused of misleading consumers over charges.
Kerry Walsh, from California, United States, launched the lawsuit after being charged $39.95 for 17 consecutive months by the company, despite believing he had only signed up for a month’s worth of Wi-Fi.
Mr Walsh claimed that he received no notifications of these regular charges. His lawsuit states that Gogo customers were “misled to believe they were purchasing only a one-month pass, but were in fact charged every month thereafter”.
According to dailymail.co.uk, it adds that the company’s website did not make it clear to customers that the monthly charge is recurring.
“Every other class member purchased in-flight internet serve from Gogo prior to Dec. 31, 2012, using a registration website that had representations about the monthly cost of the service but had no representations about the recurring nature of charges for the service,” it states.
Gogo declined to comment, citing pending litigation. The company currently provides Wi-Fi on almost 8,000 North American planes for $49.95 a month or $14 for one day. In-flight connectivity partners include American Airlines, Delta Airlines and Virgin America.
According to abcnews.com, the website now clearly states that the monthly charges are recurring.
