In many countries, the broadband market has matured, growth is stalling, and churn is costing ISPs dearly. Some providers now lose 15–20% of their broadband customers every year, then spend heavily just to replace them. On Thursday, November 6, Tiago Rodrigues, WBA CEO and Danny Vossen, Head of Marketing and Communications at Airties hosted an exclusive webinar revealing brand-new survey insights from real consumers on:
- The latest home Wi-Fi usage patterns
- Satisfaction levels with Internet service providers
- The top reasons customers churn
- How price and quality influence retention
- Which value-added services matter most to consumers
Click here to view the full replay of the webinar, and click here to download the presentation slides.
